Terms and Conditions

Group Terms and Conditions

We offer group classes once a week, designed to provide a supportive and consistent learning experience. Each group will have the same tutor every week, ensuring continuity and the opportunity to build strong learning relationships.

In rare and unforeseen circumstances (e.g. illness or emergency), we reserve the right to change the tutor to ensure the smooth running of the programme. In such cases, we will do our best to inform you in advance, however the content and its delivery method will remain the same.

Please read the following terms and conditions carefully, as they outline our policies regarding refunds, attendance, behaviour, safeguarding, and communication.

‍1. Refund Policy

1.1 Grace Period

• You have a 2-session grace period at the beginning of the group package period to evaluate if the group is suitable.
• If you wish to withdraw during this trial period, a full refund will be provided for all unused sessions.
• Refund requests must be made within 48 hours of the second session.

1.2 Post-Trial Period

• After the 2-session trial period, no refunds will be provided for unused sessions.
• Exceptions may be made for circumstances at the discretion of management.

2. Group Session Attendance

2.1 Missed Sessions

• If you miss a group session, we will try to provide an optional makeup session and homework materials to help you stay on track (see 2.2 for more information).
• These materials will be distributed at the the Monday after the missed session via email

2.2 Makeup Sessions

• Each student is entitled to one group makeup session per term for any missed group classes. The timing of the makeup session will be determined by our team and is not flexible.
• Makeup sessions are subject to availability and are not scheduled in advance. They are arranged on the Monday following the week in which the class was missed.
• If you are unable to attend the scheduled makeup session due to a timing conflict, we unfortunately cannot offer an alternative.
• The makeup session must be used within the same term and cannot be carried over to future terms.

3. Punctuality and Attendance

Sessions will begin promptly at the scheduled time.

If a student arrives late, the session will still end at the scheduled time and cannot be extended.

4. Health and Safety

4.1 Medical Information

• Parents/guardians must inform us of any medical conditions, allergies, or additional needs at the time of booking.
• We will make all reasonable adjustments to ensure student safety and inclusion.

4.2 Safeguarding (Online Sessions)

• Online sessions may be recorded for safeguarding and quality assurance purposes.
• By participating, you consent to these recordings.
• Recordings are stored securely and accessed only by authorised personnel.

5. Behaviour Policy

We reserve the right to remove any student from the programme without refund if their behaviour is consistently disruptive, unsafe, or negatively impacts the learning environment. This includes any form of harm to other students or staff. Parents/guardians will be contacted immediately, and appropriate action will be taken to maintain a safe learning environment for all participants.

6. Liability Disclaimer

While we take all reasonable steps to provide a safe and effective learning environment, we are not liable for any personal injury, loss, or damage to property unless caused by proven negligence on our part.

7. Communication

• All important communications will be sent via email to the address provided at registration, or via Whatsapp
• It is your responsibility to ensure we have current contact information.
• Check your email and phone for updates regarding sessions, schedules, or policy changes.

8. Agreement

By enrolling and making payment, you confirm that you have read, understood, and agreed to these terms and conditions. These terms may be updated periodically, and you will be notified of any significant changes.

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Booster Terms and Conditions

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1. Cancellation and Refund Policy

1.1 Cancellation by the Organiser

In the event that we need to cancel a Booster due to low enrollment, unforeseen circumstances, or any other reason beyond our control, we will notify you as soon as possible. You will then have the option to choose one of the following:

• A full refund of all fees paid.

1.2 Cancellation by the Participant

If you need to cancel your registration, the following terms apply:

• More than 14 days before the camp start date: You may request a full refund.
• 14–7 days before the camp start date: You are eligible for a partial refund (e.g., 50%).
• Less than 7 days before the camp start date: No refund is guaranteed.

2. Session Changes (In-Person/Online)

We reserve the right to move a session from in-person to online (or vice versa) due to unforeseen circumstances (e.g., illness, venue issues, extreme weather). We will notify you as early as possible.

You have the right to request a refund in such cases.

3. Missed Sessions

Booster Sessions are intensive and limited in number; therefore, make-up sessions are not offered.

However, if your child misses a session, we will provide the session plan and homework to help them stay on track.

4. Punctuality and Attendance

Sessions will begin promptly at the scheduled time.
If a student arrives late, the session will still end at the scheduled time and cannot be extended.

5. Session Changes (In-Person/Online)

We reserve the right to move a session from in-person to online (or vice versa) due to unforeseen circumstances (e.g., illness, venue issues, extreme weather). We will notify you as early as possible.

You have the right to request a refund in such cases.

6. Behaviour Policy

We reserve the right to remove any student from the Booster programme without refund if their behaviour is consistently disruptive, unsafe, or negatively impacts the learning and wellbeing of others. This includes physical, verbal, or emotional harm to other students or staff. In such cases, parents/guardians will be contacted, and appropriate action will be taken to prioritise the safety and learning environment of all participants.

7. Health and Safety (In-Person Sessions)

Parents/guardians must inform us of any medical conditions, allergies (particularly food allergies), or additional needs at the time of booking. All reasonable adjustments will be made to ensure each student’s safety, comfort, and inclusion during sessions.

8. Safeguarding (Online Sessions)

Online sessions are recorded for safeguarding and quality assurance purposes. By participating, you consent to this recording. Recordings are stored securely, accessed only by authorised personnel, and will never be shared externally without permission.

9. Liability Disclaimer

While we take all reasonable steps to provide a safe, supportive, and effective learning environment, the Booster programme is not liable for any personal injury, loss, or damage to property unless caused by proven negligence on our part.

10. Agreement

By booking and making a payment, you confirm that you have read, understood, and agreed to the terms and conditions listed above.

Private Session Terms and Conditions

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Private sessions are one-to-one sessions available in two formats: Regular packages and One-Off sessions.

Regular packages are booked on a weekly basis for the duration of a term, at a fixed day and time. If a half-term holiday falls within the term, sessions will pause and resume after the break.

One-Off sessions are booked individually, subject to tutor availability. One-Off sessions can be booked within a limited time window into the future. During specific periods such as school holidays, we may allow bookings further in advance at our discretion.

Please read the following terms and conditions carefully, as they outline our policies regarding payment, cancellations, refunds, and rescheduling.

1. Grace Period

Regular Packages: You have a 2-session grace period at the beginning of each package to evaluate whether the sessions are suitable. If you wish to withdraw, you must notify us before the third session takes place. A refund will be provided for all remaining sessions; sessions already attended will not be refunded.

The grace period does not apply to One-Off sessions.

2. Cancellations and Rescheduling

A minimum of 48 hours' notice is required to cancel or reschedule any session. Without proper notice, the session will be considered completed, and no refund or rescheduling will be provided.

Regular Packages: One (1) session per term may be rescheduled, provided 48 hours' notice is given. The rescheduled session must take place within the same term and cannot be carried over to future terms. Any additional cancellations beyond this one (1) rescheduled session per term will not be eligible for a refund, regardless of notice given.

One-Off Sessions: If cancelled with at least 48 hours' notice, we will first look to reschedule the session with your tutor at an alternative time. If rescheduling is not possible, a full refund will be provided. If cancelled with less than 48 hours' notice, no refund will be provided.

3. Refunds

For Regular packages, refunds will not be issued for missed or unused sessions, except during the grace period outlined in Section 2.

For One-Off sessions, refunds are only available as set out in Section 2.

Exceptions may be made for extraordinary circumstances at the discretion of management.

4. Discounts

Regular Packages: A 15% discount applies when booking five (5) or more sessions as part of the same package. Full payment at the time of booking is required to qualify for this discount.

One-Off Sessions: Discounts do not apply to One-Off sessions.

5. Cancellation by Us

If we need to cancel a session, we will make every effort to reschedule it with your current tutor. If this is not possible, we will arrange for another tutor of equal or higher experience. If we are unable to reschedule the session with your current, or an alternative tutor,  a one-off, full refund for that session will be provided . 

6. Transferability and Expiry

Regular Packages: Sessions are valid only within the current term. Sessions are non-transferable to another person or group.

One-Off Sessions: Sessions cannot be transferred to another person and must be used as booked.

7. Agreement

By purchasing a session package (Regular or One-Off), you acknowledge and agree to the terms and conditions outlined above.

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